Refund and Cancellation Policy for Space Development Nexus

Introduction: At Space Development Nexus (SDNx), we are dedicated to offering our customers high-quality services and products in the realm of space exploration and STEM education. We understand that plans may change, and we have outlined our refund and cancellation policy below to ensure clarity and satisfaction for our customers.

Cancellation Policy:

• Customers are entitled to cancel their service subscriptions or product orders within 24 hours of the initial purchase without any penalty.
• Cancellations made beyond the 24-hour window will be subject to a cancellation fee of 20% of the total purchase price to cover administrative costs and service charges.

Refund Policy:

• Refunds will be issued for cancellations made within the specified 24-hour window, with the full amount credited to the original method of payment within 7-10 business days.
• For cancellations made after 24 hours and up to 7 days from the purchase date, customers will receive a refund deducting the 20% cancellation fee.
• After 7 days from the purchase date, refunds will not be provided unless specified by the terms of a specific service or product.

Non-refundable Situations:

• Services or products that have been fully delivered or consumed are not eligible for a refund.
• Custom orders or personalized items cannot be refunded once the production or customization process has begun.

Modifications to Orders:

• Customers wishing to modify their orders or subscriptions may do so without any additional charge if the request is made within 24 hours of purchase.
• Modifications requested after 24 hours may incur additional charges depending on the nature and scope of the changes.

Legal Compliance: This policy is created in accordance with the consumer protection laws and regulations of New Delhi, India. SDNx reserves the right to refuse a refund or cancellation request if it is found to be in violation of our terms of service or if it exploits our refund policy.

Contact Information: For any inquiries or requests related to cancellations and refunds, please contact our customer service team at [customer service email] or [customer service phone number]. Our team is available to assist you Monday through Friday, 9 AM to 5 PM IST.

Policy Updates: SDNx reserves the right to modify this refund and cancellation policy at any time. Any changes will be promptly communicated to our customers through our official channels.